Do you hate wrapping gifts? We can do it for you!
Are you purchasing a gift from us but don’t have time to wrap it yourself? We will gift wrap it for you during the processing of your order. You don’t need to worry about a thing. You can give your loved one a professionally wrapped gift or you can have it sent directly to them. If you wish to have your order gift-wrapped, just click on the option in the shopping basket before completing the order and choose the gift wrapping colour option that you prefer. We will select either a gift box or wrapping paper in the design of your choice, depending on the size and number of products, and then carefully wrap the products you have ordered. We will also decorate the gift with a ribbon to give it a luxury look.
How much does the gift wrapping service cost?
You will pay a set price of 4,99 EUR for all types of gift wrapping.
How can you order the gift wrapping service?
Activate this option by checking the “gift wrap the order” box in the shopping basket before you complete your order. You will find it under the summary of the products ordered. After clicking the option, you can choose the gift wrapping colour motif you prefer. (The colours displayed on the monitor may differ slightly from reality.)
When will my parcel be delivered?
We take great care to make the gift wrapping of your package as neat as possible. For this reason, delivery of your parcel may take 1-2 workdays longer than usual.
Can we really wrap every product?
We provide the gift wrapping service for all the products you can find on our website. If, however, it should happen that we are unable to wrap your order, our customer service department will contact you.
Do all the contents of your shopping basket have to be wrapped in one package?
Yes. If you select the gift wrapping service, we will wrap all of the products from your order.
How can you choose the box and ribbon colour?
Once the gift wrapping service has been activated, previews of all the available gift wrapping options will be displayed. Click to choose the one you like the most.
Would you like us to send the wrapped gift directly to its recipient?
We can deliver the gift for you, if you wish to surprise somebody! How is this done? Enter the gift recipient’s address into the delivery address at the end of the order. Then enter your invoice address. We will take care of the rest.
Can the products ordered be gift-wrapped individually?
We only gift wrap all of the products contained in your order at once.
What if you want to order something that you don’t want gift-wrapped?
At the moment, we are, unfortunately, only able to gift wrap the entire order. If you also wish to order something for yourself, please order it separately.
If you wish to return a product which has been gift-wrapped, will you also be refunded the money for the gift wrapping?
If you wish to return or claim a product which has been gift-wrapped, any such claim will only apply to the product itself.
Is it possible to change the gift wrapping colour scheme once the order has been placed?
It is no longer possible to change the selected colour scheme once you have completed the order.
Won’t the package be damaged in transit?
We always put your gift-wrapped package inside a standard packaging box so that your beautifully wrapped order is not damaged at all.
Can’t find the option to have your order gift-wrapped?
A special team takes great care to gift wrap your order beautifully. The number of packages that can be gift-wrapped per day is therefore limited, but you can use the service again the following day.