Return policy

We know in Notino that you can change your mind, then most items (excluding cosmetics items and items from special offers and sales) can be returned within a 90 days period, which starts from the day after you receive your order. You´ll need to write us regarding any returns/cancellations.

* Non-refundable items due to health and hygiene purposes - Skin Care products, body care products, makeup and other cosmetics.
* We do not allow exchanges or refunds for any products which you have an allergic reaction to.

Please visit our terms and conditions for complete details regarding our return policy.

If you wish to return the goods, contact our customer service on info@notino.fi or call 09 3158 3219. We will process your claim as soon as possible. The form for returning goods can be found here.

Please return your items to us within 14 days of your notice to the following address:

Notino 
Stará Pošta
VGP Park hala II.
664 61 Rajhrad, Czech Republic

Your money will be refunded within 14 business days after we receive your package. Shipping costs are paid by the customer. Returned items need to be in its original packaging and must be unused. In case the returned item is open and used, we may charge a restocking fee.

In case you find products in your order damaged, or dysfunctional you have 30 days period to return these products and get refund or replacement. This period starts from the day after you receive your order. You´ll need to write us regarding any damage, or dysfunctional and we may require photographical evidence to support claims for damages.

You can visit also our terms and conditions for complete details regarding our return policy.

Need to tell us something? We want to know what you think. Use the contact form below or feel free to contact us at anytime.

Any questions? Contact us.

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By submitting, Notino Deutschland und Österreich GmbH having its registered seat at Stöckachstraße 16, 70190 Stuttgart; company registration number HRB 762098; entered in the Commercial Register maintained by the Trade Register B of the District court of Frankfurt am Main. The place of performance of all contractual relationships is Stöckachstraße 16, 70190 Stuttgart will process your data in order to process your request on the basis of legitimate interest. The data may be transferred and processed by affiliated companies or other processors. You are entitled at any time to revoke your consent or request a controller to provide you with access to your personal data for its correction, deletion, transfer, or restricted processing. More information on the personal data processing policy.

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